Legal Stuff

Booking Charges

Crescent Productions and Crescent Cinema ticket prices include the costs associated with offering, staffing, managing and administering our box office system as well as charges associated with the use of debit and credit cards and therefore we no longer charge an additional transaction fee per ticket.

Hirers of The Crescent that utilise the Crescent box office facility are encouraged to absorb these costs into their ticket prices and therefore advertise the full cost of the ticket in the face value. In some circumstances this is not possible and The Crescent reserves the right to add the necessary associated charges at point of sale.

The Crescent Theatre Box Office – Full Conditions of Sale

Tickets may not be exchanged nor money refunded. The Management reserves the right, in combination with any other statements or directives which may be displayed on the premises, to:

a) refuse admission of the ticket holder to the premises

b) refuse entry of and use on the premises of any camera or any form of audio or visual recording equipment

c) request the ticket holder to leave the premises and to take any appropriate measure to enforce such a request

d) delay entry of latecomers until a suitable break or interval in the performance/ event

e) make any change whatsoever in the performance/event owing to any unforeseen or unavoidable cause

f) cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than, at the management’s discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket

g) All unpaid reservations will be released for re-sale 30 minutes before the performance.

When there is no performance the Box Office will close at 7pm.

Sunday Performances: Box Office opens one hour prior to the performance to personal callers.
Bank Holidays on performance days only: 12 noon – 8.00pm.

Schools & Group Reservations: Tickets will only be held for 30 days prior to the receipt of a payment invoice. All Schools and group reservations must be paid in full within 30 days of receipt of the reservation invoice, or 30 days prior to the performance, whichever is sooner. If payment is not received within these agreed deadlines the reservation will be cancelled, and tickets re released for general sale.

Ticket Exchange: Tickets received at least 24 hours in advance may be exchanged for seats at another performance of the same production. There is a charge of £1 per ticket exchanged.

Ticket Resale: The Crescent Theatre will endeavour to resell your tickets if necessary. However, we cannot guarantee this service and tickets will only be resold once no other is available for that performance. There is a charge of £1 per ticket.

Groups: Please call the Box Office for details of group rates.

Children: We regret that children under 18 months will not be admitted to shows other than Children/Pantomime shows. They must have a ticket whether they sit on the parents/guardians lap or not. We ask that you respect the enjoyment of other patrons and in the event of restlessness we request that you take the child from the auditorium.

Latecomers: Latecomers cannot be guaranteed immediate entry to the auditoria, but every effort will be made to seat them as soon as there is a suitable break in the performance. No-one can be admitted to the auditoria without a valid ticket.

Privacy Information

Registration

The Internet Domain ‘crescent-theatre.co.uk’ is registered to The Crescent Theatre Limited.

The Domain ‘crescent-theatre.com’ is also registered to The Crescent Theatre Limited but it is only used to redirect traffic to crescent-theatre.co.uk.

Information we collect from users of the site may be used in the following ways:

Contact Details

If you complete one of the forms on the site, we will use your details only to provide any services requested by you or inform you of forthcoming events.

We do not pass any of this information on to third parties unless you specifically ask us to.

Ticket Purchases

This is conducted through a partner organisation – Spektrix Ltd – who manage all ticketing processes, including credit/debit card transactions. Their privacy statement states:

“Spektrix Ltd is committed to preserving the privacy of all visitors to www.spektrix.com. All data is collected and processed in accordance with the Data Protection Act. Data submitted through the online forms will be incorporated into the Spektrix database and used for future marketing purposes.”

Cookies

The Spektrix ticket booking service will place a temporary cookie on your computer for the duration of your visit this is known as a session cookie. This cookie is essential for the operation of the booking system and if you disable cookies you will not be able to buy tickets on-line.

The Crescent Theatre website currently uses Google Analytics to monitor website traffic. This will place cookies called “_utma”, “_utmb”, “_utmc” and “_utmz” in the cookies folder of your computer, unless you disable all cookies. These cookies are used to monitor pages visited and for how long and do not pass any personal information to us. This data tells us which pages are popular, how users find these pages, and how long they stay on the site. This information is essential to us for determining how and where to improve the site and make it easier for users to find information. If you do not want this data to be collected, you can visit http://tools.google.com/dlpage/gaoptout to stop Google collecting data about your visit to this or any other website.

We do not use any third-party cookies to provide in-page advertising or to track your visits across different websites.

A useful website about cookies and the law: http://www.allaboutcookies.org/

A page explaining how to disable cookies in different browsers is at http://www.allaboutcookies.org/manage-cookies/

Other Site Monitoring

In addition to Google Analytics mentioned above, our web server automatically logs all accesses to the site, which includes IP addresses.

Access to Data

You have the right to be told what personal information we hold about you on our databases. Please contact us in writing if you wish to know what information we do hold or if you wish us to remove your details from our database.