The Crescent Theatre particularly welcomes visitors, members and performers with access requirements. Accessibility was also a major consideration in the design of our building.
On this page, you can learn more about accessibility for audience members audience members and for performers.
Our Access Register allows customers to book Accessible Seating through our website.
Alternatively, you can book over the phone with a member of our Box Office team. If you have any questions, please contact Box Office on 0121643585 or boxoffice@crescent-theatre.co.uk in advance of your visit.
Access Register
At the Crescent Theatre, we operate an Access Register. This allows members of our audience to book access seating through our website, without having to ring or email our Box Office team.
To be registered on our Access system, please complete the below form and a friendly member of the team will be in touch to confirm your account.
If you are already registered, please log in to your customer account here with the email address that you used whilst registering.
Accessibility for Audience Members
We offer a range of seating and accessibility features, including: Wheelchair Positions, an Accessible Toilet, Hearing Assistance and Level Access Seating.
We also offer Relaxed Performances for a selection of our productions.
Our Box Office team will be happy to talk through any questions you may have on 0121 643 5858. We hope to ensure your visit is as comfortable and enjoyable as possible.
Wheelchair Users and Patrons with Limited Mobility
The Crescent is a fully accessible building. There is lift access to all public floors, and step-free access to selected seating in all performance spaces. Our Main House has dedicated wheelchair positions and The Ron Barber Studio can accommodate wheelchairs in every layout.
Accessible Toilet
We have an accessible toilet in the building foyer, which is on the ground floor and accessible by lift from all public areas.
Step-Free Seating (Level Access)
We offer a selection of seats in our Main House which are step-free. These are denoted by the letter ‘i’ on the seating plan.
Assistance Dogs
Assistance dogs are welcome at The Crescent and we can supply water if required. Please log in to the Access Register or contact the Box Office for assistance in selecting the most appropriate seats for you and your assistance dog.
Due to the nature of some of the events at The Crescent, there may be loud noises, gunshots, smoke, haze, strobe and other effects that may distress your assistance dog. We are happy to care for your dog away from the performance after you are seated. Please let us know in advance.
Babies and Children
Buggies and pushchairs can be collapsed and stored at your own risk in the bar. Please speak to a member of staff on arrival.
Baby changing facilities are located in the accessible toilet in the foyer.
Hearing Assistance
Our Main House offers a selection of seats where you can plug in your own headset.
Please log in to our Access Register to book these seats, or contact our Box Office for assistance in booking these seats.
The Ron Barber Studio offers a Hearing Loop. Please speak to the Box Office or Duty Manager on arrival for assistance.
Relaxed Performances
Some of the events at The Crescent offer relaxed performances. This is not possible for every event and details of relaxed performances are available in the show listings in our What’s On section. See below for more information about relaxed performances.
Parking and Dropping Off
The adjacent car park has 12 disabled parking spaces. Alternatively, customers can be dropped off at the front entrance on Sheepcote Street.
Relaxed Performances
What is a Relaxed Performance?
A relaxed performance is intended to be sensitive to audience members who may benefit from a more relaxed performance experience. This could include audience members with learning or physical disabilities, autistic spectrum condition or sensory / communication disorders. The sound and lighting affects will be amended for these productions in order to provide a less intense experience for audience members.
Can I use a phone or electronic device?
Phones should only be used in an emergency and the taking of photographs or sound or video recording is not permitted.
How do I book for a Relaxed Performance?
Relaxed Performances can be booked by phone or in person at the box office desk, or can be booked online through our Access Register.
Can anyone attend a Relaxed Performance?
Yes, but audience members booking for a Relaxed Performance must be aware that it is a different to the usual performances in the show run. Parents are welcome to bring small children and families should feel welcome to bring relatives or friends living with dementia.
What is different about a Relaxed Performance?
In a Relaxed Performance the presentation of the production can sometimes include adapted sound and lighting and minor adjustments to the script. House lights may be raised to reduce and stresses of a dark auditorium. Audience members are allowed to walk in and out of the auditorium during the performance.
Are wheelchair users welcome?
Yes, but we have limited spaces for wheelchairs. Please log in to the Access Register or call the Box Office ahead of your visit to check availability.
Accessibility for Performers
The Main House stage and its dressing rooms are on the same level, as are the Ron Barber Studio stage and dressing room. There is step-free or lift access to all of these areas.
Our friendly staff are always happy to assist with accessibility. For further information please contact the Box Office on 0121 643 5858.